At ELLINGTON CHASE WORKS LTD, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us.

Who We Are

ELLINGTON CHASE WORKS LTD

Address: First Floor, Office C01, 105 Belgrave Road, London, England, SW1V 2BH

Email: Ellington.chaseworks@hotmail.com

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full Name

• Email Address

• Telephone Number

• Property Address

• Project Details

• Any information you provide within our contact forms or email correspondence

Technical Information

When visiting our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on Website

• Referring Website

• Cookies and Analytics Data

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations

• Arrange surveys or appointments

• Deliver our construction services

• Improve our website

• Communicate throughout your project

• Meet legal obligations

• Prevent fraud

• Maintain business records

We will only process your information where we have a lawful basis to do so.

Our Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract

To provide quotations or carry out work requested by you.

Legitimate Interests

To operate and improve our business while protecting your rights.

Legal Obligation

Where we are legally required to retain certain records.

Consent

Where you have specifically agreed, such as subscribing to marketing communications.

You may withdraw consent at any time.

Contact Forms

When you complete a contact form on our website, we collect the information you voluntarily provide.

This information is used solely to respond to your enquiry or provide a quotation.

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

• Remember website preferences

• Analyse website traffic

• Improve website performance

• Help us understand visitor behaviour

You can disable cookies within your browser settings, although some website functionality may be affected.

Analytics

We may use services such as Google Analytics to understand how visitors use our website.

These services collect anonymous information including:

• Pages visited

• Time spent on site

• Device type

• Browser information

• Approximate location

This data cannot normally identify you personally.

Marketing

We will only send marketing communications where you have chosen to receive them.

You can unsubscribe at any time by:

• Clicking the unsubscribe link

• Contacting us directly

We do not send unsolicited marketing emails.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business.

These may include:

• Professional advisers

• Accountants

• IT service providers

• Website hosting providers

• Payment providers

• Contractors working on your project

• Government authorities where legally required

All third parties are expected to handle your information securely.

Data Security

We take appropriate technical and organisational measures to protect your personal information.

These include:

• Secure website hosting

• SSL encryption

• Password protected systems

• Restricted access to personal information

• Regular software updates

Although we work hard to protect your information, no method of online transmission can be guaranteed to be completely secure.

How Long We Keep Your Information

We only retain personal information for as long as necessary.

Typical retention periods include:

• Enquiries: up to 12 months

• Customer records: up to 6 years

• Financial records: as required by HMRC

Information is securely deleted once no longer required.

Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites.

Please read their privacy policies before providing personal information.

Children's Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the updated revision date.

We encourage visitors to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

ELLINGTON CHASE WORKS LTD

Address: First Floor, Office C01, 105 Belgrave Road, London, England, SW1V 2BH

Email: Ellington.chaseworks@hotmail.com

Complaints

If you are unhappy with how we have handled your personal information, you have the right to contact the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

Telephone: 0303 123 1113

Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF